In today's digital world, connecting your multifunction printer (MFP) to a network is essential for seamless office operations. But what happens if your printer has no network settings available? This can be frustrating, especially when you need to set up features like network scanning or printing. In this guide, we've collated 3 "No Network Setup Option" trouble reports from customers, both new and older models. If you encounter the same issue, you can refer to the following solutions.

 

First

Fault model: BH501
Failure description: Under normal use cases, the customer asked to replace the room, connect to the network cable after moving, and find that there is no network settings option in the administrator settings. At the top of the screen, the screen prompts "waiting for ARP request". The network settings have not appeared for a long time, and the network settings have not appeared.

Solution
1. Initialize the network settings in maintenance mode, no solution
2. Isolate the network settings, turn on and off, the network settings options are displayed, but cannot be used
Cancel the network settings isolation, turn on and off, the network settings options are displayed, but the prompt "Waiting for ARP request" appears, wait a little longer, the prompt disappears, and the network settings can be used normally

// ARP is an important TCP/IP protocol used to determine the physical address of the network card corresponding to the IP address //

Second

Fault model: C368
Fault description: Due to the damage of the MFPB board, after replacing the new board and upgrading the firmware, the normal startup found that there was no network setting.

Solution: Change the function version to match the new firmware, the network settings appear and work normally

//Reminder to friends, any model must be changed to the corresponding function version after upgrading the firmware//

 

Fird

Fault model: BH283
Fault description: Under normal use, it suddenly cannot scan, and a job error is reported when scanning, but no job can be seen in the job list. U disk scanning cannot be used either, and it prompts that this function is prohibited. There is no problem with copying and printing at this time. Enter the administrator settings and find that the network settings option disappears, and it prompts "Waiting for ARP request", and the network cable light flashes wildly.

Solution:

1. Initialize network settings in maintenance mode, no problem
2. Perform fault reset, no problem
3. Upgrade firmware, no problem
4. After replacing MFPB, the problem is solved and network settings are working normally

Conclusion

When your printer lacks a network setup option, it can disrupt your workflow. The cases discussed highlight common solutions:

1. Network Initialization: If the screen shows "Waiting for ARP request," try initializing the network settings or waiting briefly until they appear.

2. Firmware Updates: After replacing hardware like the MFPB board or upgrading firmware, ensure the function version matches the new firmware to restore network settings.

3. Hardware Issues: If network settings still don’t appear, replacing faulty hardware components may be necessary.

By following these steps, you can resolve network setup issues and maintain seamless office operations.